Lost Unlock Key Wizard

The Lost Unlock Key Wizard assists you in recovering your unlock key, in case that you lost it. Go to the Wizards section and select the Lost Unlock Key Wizard from the list.

In the first step of the wizard you are asked for some relevant data, which the AceBIT service team needs to be able to find your lost unlock key (bold fields are required):

First name: Enter your first name.

Last name: Enter your last name.

Company: Enter your company unless you do not use the program privately .

Email address: Enter the email address you used when ordering the product. If you are not unsure, you can enter more than one email address by separating them with a semicolon (";").

Reseller: Select the seller from which you bought the product, e.g. 1&1. If you have forgotten, select Don't remember. If you select Other Online Shop, you can specify it in the text field on the right.

Purchase date: Enter, when you bought Hello Engines!. If you are unsure, enter the approximate date.

Comments: Here you can add further details for the AceBIT service team.

Click Next after filling in all required fields.

 

As a next step you are asked to review the details which you are going to send to AceBIT. If you would like to make any changes, click Back,  otherwise click Finish to send the request using your default email client.